To ensure consistent quality in our rugs, we carry out all our operations at our single production centre. As we are the manufacturers ourselves, with no intermediaries involved, we are able to offer our high-quality products at more affordable prices. We value handmade products and remain committed to ensuring you have a positive experience not only during the purchasing process but also afterwards with the products we bring to you.

You can easily return your item by following the steps in the guide. Click here.

Of course. We offer free returns for 30 days from the date you receive your item. You can click here to view our returns policy. If you share a well-lit, high-quality photograph of the area you wish to cover, along with its measurements, before making a
purchase, we can advise you on how the rug will look in that space.

Your refund will be processed on the day we receive the item, and you will be notified accordingly. Depending on your bank, this may take between 2 and 5 working days.

• Three instalments at the cash price for credit card payments.
• 10 per cent discount on bank transfer payments.
• Payment via Sipay link.

No, we don’t buy them.

• To prevent dirt and dust from building up deep within the rug, vacuum it at least once a week. If your vacuum cleaner has adjustable settings, set it to the lowest possible suction power to avoid damaging the fibres, and vacuum first against the grain and then with the grain. 
• Prolonged exposure to sunlight can cause your rug to become misshapen and its vibrant colours to fade over time.
• If you spill anything on your rug, make sure to act as quickly as possible. First, try to remove the spill with a clean cloth or paper towel before it soaks into the rug. Next, prepare a mixture of bicarbonate of soda and white vinegar to gently clean the stain. Adjust the mixture according to the severity of the stain, clean the area and rinse with clean water.
• Ensure the rug dries quickly to prevent the growth of bacteria and mould. Avoid rubbing the area excessively, as this can worsen the stain and damage the integrity of the fibres. If the stain persists, seek professional cleaning services.
• As their abrasive properties can cause colour fading and damage wool fibres, you must absolutely avoid using harsh chemicals or bleach on your rug. 
• Click here to contact us for further information.