Returns & Refunds

Last updated: 19 August 2026. This policy applies to purchases made on yamilcraft.be by consumers resident in the European Union.

1. Your statutory right of withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with Book VI of the Belgian Code of Economic Law, which implements Directive 2011/83/EU on consumer rights.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. Where several items are ordered in one order and delivered separately, the period runs from the day the last item is received.

2. Our extended 30-day return policy

On top of your statutory rights, we voluntarily offer a 30-day return window counted from the day of delivery. Your statutory 14-day right of withdrawal is unaffected by this commercial gesture and always applies in full.

3. How to exercise your right

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement before the period expires. You may write to info@yamilcraft.com, use our support form, or use the model withdrawal form below. Sending the notice before the deadline is sufficient.

Model withdrawal form
To [COMPANY LEGAL NAME], [RETURN ADDRESS], email info@yamilcraft.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Name and address of consumer: …
Signature (only if this form is notified on paper) and date: …

4. Returning the goods

• Send the goods back without undue delay and in any event no later than 14 days after you notify us of your withdrawal.
• Return address: [RETURN ADDRESS].
• You bear the direct cost of returning the goods, unless the item was damaged in transit, faulty, or not as described — in those cases we cover the return shipping in full.
• Please return the rug in its original condition. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5. Refunds

We reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

We use the same means of payment you used for the initial transaction, unless you expressly agree otherwise; you will not incur any fees as a result. Depending on your bank, the amount may take a further 1–3 working days to appear on your statement. If you chose a delivery method more expensive than our standard option, we reimburse the standard delivery cost only.

6. Damaged or incorrect items

Please inspect your order on arrival. If an item reaches you damaged, faulty or not matching its description, contact us immediately with photographs. You are entitled to repair, replacement, a price reduction or a full refund under the two-year legal guarantee of conformity. Loss or damage occurring while the goods are in transit to you is at our risk, not yours.

7. Exceptions

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, such as rugs woven or cut to a custom size on your request. Where this applies, it is stated clearly on the product page before you order.

8. Complaints and dispute resolution

Contact us first at info@yamilcraft.com — we aim to resolve every complaint directly. If we cannot reach agreement, you may submit your dispute to the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or to the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels.

Seller: [COMPANY LEGAL NAME], [REGISTERED ADDRESS] — company number (KBO/BCE) [KBO NUMBER], VAT [BE VAT NUMBER]. Email: info@yamilcraft.com. Phone: [CUSTOMER SERVICE PHONE].